AIOps adoption is on the rise. According to Gartner, by 2023 40 percent of DevOps teams will augment application and infrastructure monitoring tools with AIOps platform capabilities. Use cases are also expanding beyond IT to include IT Service Management (ITSM), digital experience monitoring (DEM), DevOps, Application Performance Monitoring (APM) and third party services.

Today ServiceNow released The Work Survey, a comprehensive global view on how COVID-19 is changing work and the opportunities ahead for a wave of digital innovation in how people work and businesses operate. Executives and employees surveyed in 11 countries across multiple industries agree: technology enabled them to pivot to new ways working faster than thought possible, and digital transformation will accelerate innovation.

Each year, I look forward to Now at Work. When you’ve been doing this as long as I have, though, you look forward to some years more than others. Fortunately, this is one of those years, and the reason why is right there in its name. Has there ever been a more exciting time to explore what’s happening now at work?

We are thrilled to be named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms, based on Gartner’s evaluation of ServiceNow Now Platform App Engine (Orlando release). We believe this recognition validates our industry position and investment in the low-code application development space.

Greetings! This is Eldin reporting from the Solutions Engineering team at Grafana Labs. In previous posts, you might have read about announcing ObservabilityCON or our release of Grafana 7.2. In this week’s post, I am introducing Dave Frankel, who will be covering our updated ServiceNow plugin. – Eldin In a previous post we announced the release of our Enterprise ServiceNow plugin. Our first release was focused around incident and change management based on the feedback we received.

As MSPs work to support customers in 2020, they face a unique set of challenges—which is why they need dependable and robust remote support software designed specifically for their requirements. As the workforce becomes increasingly remote, it is crucial that managed service providers (MSPs) adapt their business practices to accommodate this change and properly support their customers.

As companies grow and mature, it’s easy to feel trapped in an IT asset mud pit. IT pros faced with increasing numbers of users, more complex systems, and a variety of vendor products can lose track of IT assets, let maintenance slide, and run into compatibility issues. This is especially true in the current remote work and virtual school environments. In order to simplify IT asset tracking, it’s important to monitor three critical data points.

When I joined ServiceNow, IT Operations had what I’d call a “best effort” strategy—push hard, keep things running, meet your SLAs, and so on. This worked well enough, but that was hardly a formula for long-term success at scale.   We needed a new way of thinking that would move us from our traditional role as incident firefighter to that

In just 24 hours, tech bloggers and news sites everywhere have been sharing Ivanti's latest acquisition announcement. The news has been picked up by several publications including Redmond Magazine, MarketWatch, TechTarget, WSJ Pro Cybersecurity, and Channel Futures. And while we're delighted to be picked up by so many publications (seriously, we feel like the popular kid at school!), we're glad you've found yourself here on the Ivanti blog!

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but they aren’t the only internal service provider who could benefit from streamlining their activities.