It’s an exciting time to be a service provider. The shift in enterprise digital buying preferences to everything as a service has opened vast opportunities to strengthen customer relationships and create new revenue streams in such things as robotics, autonomous fleets, analytics, drone-based inspection, and remote telemetry. A connected ecosystem can help you seize these opportunities, accelerate innovation, and grow revenue while reducing the cost to serve.

Mobile Device Management (MDM) can be a game changer for IT security and support process owners to manage, control, and protect their mobile device state. Over the last years, these devices not only have become central to our lives, but also to our workplace. As such, this practice should be included in your IT Asset Management (ITAM) strategy. In the following paragraphs we will explore MDM’s full scope of action, and the benefits it has for organizations that implement it.

If you watched our recent SolarWinds Day: Secure by Design panel discussion, you know security is a critical need for all businesses today. Secure by Design is our guiding principle for how we built our security approach, adhering to government regulations and industry expectations.

“Necessity is the mother of invention,” so here is a quick backstory to understand what brought AIOps into the ITSM landscape In the fast-paced world of Information Technology Service Management (ITSM), staying ahead of challenges and effectively managing complex systems is crucial. As organizations embrace digital transformation and adopt cutting-edge technologies, the volume of data and incidents generated becomes overwhelming for IT teams to handle manually.

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

The second half of 2023 is officially in full swing, and with that comes everyone’s favorite topic of conversation; end of year fiscal targets and annual budget reviews. For IT teams, the perennial ask will come down from above…. “we need to find $X, what can we cut, where can we find efficiencies and how much can your department save?”. You need to figure out how to save money and improve efficiency – and you don’t have much time to do it.

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.

IT budgeting is the mechanism for future-proofing your IT expenditure. It can help you accurately forecast planned spending and ensure that we have the right equipment at the right time and the right people to ensure that supply and demand are effectively balanced. Its activities take part in the organization's overall IT Financial Management practices, which coordinate all the financial decisions and planning of IT departments.

Since we launched Finance and Supply Chain Workflows in May, I've had a lot of conversations with ServiceNow customers. They want to know how we're applying the Now Platform to address the challenges their business stakeholders have been facing across the source-to-pay process.

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.