Returning devices is more challenging in terms of effort while allowing employees to keep them puts data at risk. Is there an optimal solution? Let’s dive deeper and find out.

If you ask any ServiceNow employee about their role, they'll likely tell you their job and team are the best they’ve ever had. One small but mighty team proclaims this proudly: the red team, a group of professional hackers. As vigilant guardians of the company, the six-person team is tasked with testing the security of our systems and identifying cyber risks, data vulnerabilities, and security threats.

Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations. You don’t have to be a designer to use these principles and create great experiences. These are fundamentals that anyone can put into practice.

Measuring instruments are indispensable tools in many fields. However, they require regular management and maintenance to ensure their reliability. Find out now how to look after your measuring instruments efficiently.

Despite the rise of AI, the need for app developers isn’t going away. In fact, a 2023 ServiceNow-sponsored study by Pearson suggests approximately 95,000 new application developer roles will be added globally over the next five years. According to ServiceNow’s special report on the impact of AI on tech skills, based on the research, only about 20% of app developer tasks will be either automated or augmented by 2027.

IT pros need tools designed to ingest large volumes of data, correlate events across data sources, detect problems, and resolve them with new technologies to support more efficient IT systems. This is the function of AIOps. AIOps or Artificial Intelligence for IT Operations, is the use of artificial intelligence (AI) and machine learning (ML) technologies to enhance and automate various aspects of IT.

From the tight global labor market to social and political volatility, macroeconomic headwinds continue to hamper business growth. Such a complex environment is anything but smooth. Your organization may be feeling pressure to deliver on initiatives to support talent, products and services, and business operations. Finding success in these areas requires digital transformation. Innovative companies are best positioned to prosper and thrive.

Unveiling the exciting new features in the upcoming release of Alloy Navigator, the all-in-one ITSM/ITAM solution.

IT Operations Management or ITOM is the practice that helps you manage IT service delivery. It ensures that your services are monitored, incidents are dealt with quickly and effectively, and your environment is optimized for availability and performance. In this article, we will go through ITOM’s scope of action, the main functions it covers, benefits of implementing it, and some possible challenges to consider when doing so.