We’ve been watching the Banking, Financial Services, and Insurance (BFSI) industry’s rapid evolution over the last decade, and so much of it is thanks to advancements in database technologies. They're on a wild digital transformation journey, aiming to boost their operational efficiency, elevate customer experiences, personalize their services, and streamline everything across the industry.

Generative AI has shaken up the business and tech world, but the best tech relies on world-class talent to address the fundamental problems that haven’t been solved yet. At ServiceNow, we know the most constructive and value-creating strategies for generative AI are grounded in embedding human experience and expertise into the core capabilities.

The exponential growth of applications and digital commerce has met with unprecedented security breaches across software supply chains.

Compliance Management is the set of practices that keeps your organization safe and in order. Implemented effectively, it can increase colleague and customer confidence, reduce the potential for legal exposure, and support governance. The implementation process comes with its challenges, as you have to coordinate different teams and at the same time address a range of regulations and laws.

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

Traditional IT Service Management (ITSM) training methods have long been associated with uninspiring, dry experiences. It's time to introduce a game-changer – ITSM simulations. This innovative approach is poised to completely transform the training landscape by reinventing how we grasp and implement ITSM principles. Simulations represent a paradigm shift in training, providing a hands-on, immersive learning experience that allows participants to apply ITSM principles in real-world scenarios.

Paperwork. It’s time consuming. But across supply chain operations, documentation is necessary. And ensuring it is completed fully, accurately and timely is essential to protecting your workers, your business and your reputation.

A Configuration Management Database (CMDB) like ServiceNow CMDB serves as a centralized repository for comprehensive information about the various components of an information system. These components, known as Configuration Items (CIs), encompass hardware (such as servers and switches), software applications, network paths, and even individuals or documentation.

As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.

The Internet of Medical Things (IoMT) has revolutionized the healthcare industry, connecting medical devices to the internet and allowing for greater patient care. However, with this new technology comes new security threats. Hospitals must be aware of these risks and understand how to find, fix and secure connected medical devices to protect their patients from cyberattacks.