In August, a ransomware attack hit another company. Unfortunately, it hit a regional cloud provider in Europe this time, and we can call this a “critical hit.” So far, we know a virtual server got compromised and used as a jump host; from there, the attacker started to encrypt all volumes in the same domain. Based on pure luck or some profound reconnaissance, the same server migrated into a different data center and continued its unplanned job from there.

This Cybersecurity Awareness Month, cybercriminals have far too much to celebrate. Attacks are rising in sophistication and brazenness, and no company or organization is immune. We could panic. Or we could lock arms, fight the good fight and put customers first. I vote for the latter.

Have you ever felt frustrated about making a lot of errors, doing repetitive tasks, or finding difficulty in collaborating with your teammates while working on projects to help your organization improve its efficiency? This is precisely where workflow management steps up, as a guiding force for teamwork and efficiency. Think of it like the director of a play, coordinating tasks and processes to create a seamless performance for successful outcomes.

Banning apps is sometimes necessary to protect your organization from malicious or misused applications. In particular, leaky apps can be a significant threat, and identifying and banning them is an essential app security measure. Some organizations choose a more flexible approach by allowing employees to use unsanctioned apps and monitor their usage for suspicious activity. Yet others don’t monitor employee app use at all, which is the riskiest approach imaginable.

Discussing the pitfalls of ITIL, and why it’s worth nevertheless.

As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to cybersecurity that assumes no trust, even within an organization’s network.

The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.

Keeping your organization thoroughly protected involves a number of different activities that fall under the domain of Governance, Risk, and Compliance (GRC). The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Under the realm of IT Asset Management (ITAM), the right ITAM tool empowers organizations to take control of their assets, manage risks, and stay compliant.

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.