Modern organizations are faced with the challenge of effectively managing their assets to ensure operational efficiency, cost optimization, and regulatory compliance. An effective asset management platform is the key to addressing these challenges and unlocking the full potential of an organization’s asset portfolio.

With over 236,000 total vulnerabilities currently known – and an average 61 new vulnerabilities added every day to the NVD – it’s impossible to remediate every single CVE or threat vector that appears. So, how do everyday organizations handle the continuously growing threats to their organization’s end users, customers and data – especially across an increasingly hybrid and remote Everywhere Workplace?

With remote work now commonplace, having a good cyber hygiene program is crucial for organizations who want to survive in today’s threat landscape. This includes promoting a culture of individual cybersecurity awareness and deploying the right security tools, which are both critical to the program’s success. Some of these tools include endpoint patching, endpoint detection and response (EDR) solutions and antivirus software.

With 73% of IT and security professionals reporting an increased workload since hybrid and remote work started, ITSM is a game changer for your organization. By automating workloads and increasing visibility, you’re able to build up the resiliency of your IT operations and proactively resolve problems. But getting started can be hard. That’s why Bob Grazioli, Ivanti’s Chief Information Officer, sat down to share his perspective gathered over more than 25 years in the field.

Every IT asset in your organization has the power to pose a risk to your organization. Outdated or unauthorized software can be a backdoor for a cyber attack, and expired licenses can make you lose a lot of money, just to name a few. Luckily, these can be mitigated with Risk Management automation. As you know, automating stuff can help you avoid human error, reduce your team’s workload, and be more strategic in terms of budget.

In today’s rapidly evolving business landscape, effective management of IT assets is crucial for organizations seeking to optimize their operations and achieve sustainable growth. As companies expand their digital infrastructure, the need for robust IT Asset Management (ITAM) solutions becomes increasingly important. Among the leading providers in this domain is Atlassian, a renowned software company offering a range of products to streamline ITAM processes and enhance productivity.

Hot on the heels of the ServiceNow® Generative AI Controller and Now Assist for Search product announcements, I’m excited to announce our latest generative AI product: Now Assist for Virtual Agent. It builds on ServiceNow’s strategy to embed generative AI across the Now Platform® by helping to enable truly conversational self-service experiences.

Early in my career, I made the jump from defense contractor to customer support agent for an up-and-coming IT Service Management solution provider. Being new to the team and industry, I felt completely out of place. After the initial product training, I was pointed to a lab computer and told to start diagnosing a set of customer issues. I felt completely lost. Over time, with significant amounts of studying and leaning on my peers, I figured things out and eventually became one of the go-to analysts.

In today’s technology-driven world, organizations rely heavily on their IT infrastructure to operate efficiently and stay competitive. However, managing the complex ecosystem of IT assets and ensuring their optimal utilization can be daunting. This is where IT Asset Management (ITAM) steps in as a strategic practice that enables businesses to gain better control over their technology investments, minimize risks, and maximize returns.

IT-Incident Management - a hot topic and more important than ever in the digital age. Companies are increasingly relying on technology to maintain their operations, as any downtime can have catastrophic consequences. On average, one minute of downtime costs $9,000. ‍ Therefore, an efficient and especially organization-specific incident management system is essential. However, there are many components and options in incident management, so what software stack should you use? ‍