Although the extended reality of the metaverse may seem like it belongs in a mystifying, somewhat distant future, we’re already living in it. It’s built on the integration of augmented reality (AR) and virtual reality (VR) in the physical world. Industry leaders are exploring how these emerging technologies can enrich existing business processes. What they’ve honed in on is that the metaverse has remarkable potential to transform the future of digital learning and work.

What began with siloed shared services models—which consolidated a single business function’s scattered processes into one cohesive structure—has evolved over the past decade into integrated global business services (GBS) that seek to transform internal and external operations at scale. The GBS model remains a work in progress, according to GBS experts in a ServiceNow-commissioned white paper by Deborah Kops.

Staying on top of warranty information is vital for cost-savings and timely repairs (or replacements). Thus, periodic warranty checks emerge as a crucial practice to safeguard the value of an organization’s investments and optimize their asset’s lifespan. In this comprehensive guide, we will delve into the world of Warranty Management to go through effective methods to track, review, and maintain warranty details for different types of hardware devices.

Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, fundamentally transforming the dynamics of ITOPs teams.

Configuration Items or CIs are the building blocks that make up business services. Managing them effectively is a key activity of the Configuration Management process, which looks to make sure these components are accounted for and reliable information on them is available. It lays the groundwork for trustworthy service operations. The most widespread practice to do this is by building a Configuration Management Database (CMDB) that sets out your CIs and their relationships.

After the craziness of the last few years, it is understandable that IT, DevOps, and operations teams want more stability in their personal lives and professional roles. However, there appears to be a disconnect between their desire for stability and the vision from the top.

If you work in end user computing, you’re no stranger to the irritation of mystery issues. Tickets come in weekly but no matter how many teams you talk to, or fixes you try to implement, the issues never go away. You search and search for the root cause - but can’t find it. Frustrated, you assume it’s something outside of your control. Maybe the issues is caused by home Wi-Fi or end user error. That must be it – right?

This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.

Are you leveraging Slack integrations to elevate team productivity? ‍ With a vast ecosystem of third-party integrations, Slack allows users to tailor their workspace to fit their specific needs. In this article, we'll delve into the world of Slack integrations and consider why you should start using some of the solutions available on the Slack App Directory. ‍ As of 2023, Slack boasts an impressive 20 million active users.