Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

IT Financial Management or ITFM is the practice of managing IT costs throughout an organization. Done well, it can effectively balance costs against effective service delivery. The goal is to combine both high quality IT operations and smart economical solutions. In this sense, IT Asset Management (ITAM) becomes a close ally to have detailed information on your IT investments, helping you make sure everything is aligned and supports your business efficiency and performance.

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.

Our hybrid world is rapidly growing and changing due to emerging technologies like artificial intelligence (AI), machine learning (ML), robotics, quantum computing, and cloud services. While these advancements bring many advantages, they’ve also made digital systems more complex, increased cost, and introduced new cybersecurity challenges.

There has been an exponential increase in the adoption of Enterprise software for digital transformation. Enterprises are looking at Software as the key differentiator to render faster services to their customers. Remote and hybrid working has accelerated this trend, but tracking and managing these software licenses has become difficult. Check out how we reduce the software license cost through usage based application Optimization using Nexthink.

Cloud Infrastructure Management is the most efficient way to manage your IT resources in a flexible and decentralized way. This type of IT infrastructure provides the scalability, flexibility, and cost-effectiveness required to meet the dynamic demands of organizations of all sizes. Because of this, many business in today's work environment opt for this model.

In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve.

Katie Schmidt, senior manager of AI/machine learning user experience research, contributed to this blog. Years of user experience (UX) research and customer feedback have shown that building trust is integral to success with AI. With generative AI (GenAI), trust is more important than ever.

With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business.

In a recent cyber attack that sent shockwaves through the security community, a group of hackers exploited a zero-day vulnerability, CVE-2023-35078, in Ivanti's Mobile Endpoint Management software (EPMM), compromising several Norwegian government agencies. The breach, which targeted twelve government ministries, has raised concerns about the potential risks faced by thousands of other organizations that might be vulnerable to similar attacks. Keep reading to understand the extent of the exploit.