Operations | Monitoring | ITSM | DevOps | Cloud

Latest News

MDM vs. MDM: What's the Difference Between Mobile Device Management and Modern Device Management?

When it comes to mobile device management versus modern device management, they may sound similar, but there’s a significant degree of difference between them. The explosive growth in these devices within enterprises makes it crucial for organizations to choose the right platform for overseeing them.

AIOps in DevOps: Advantages, Obstacles, and Best Strategies

AIOps for DevOps. This is a phrase that you’ll hear a lot often in the coming years. Leveraging AIOps is becoming an emerging practice for DevOps. And why not? After all, AIOps offers so many benefits for DevOps, making it a must have for every business. But what exactly are these benefits? To know more, keep reading this blog where we will discuss everything about AIOps for DevOps including its.

Survey says an experience strategy can boost financial performance

The old saying “There’s no substitute for experience” has taken on new meaning in today’s digital environment. According to a ServiceNow/ThoughtLab global survey of 1,000 C-suite executives, adopting a comprehensive experience strategy that encompasses all experiences can help: “Organizations want to deliver seamless experiences to customers and employees.

How to Accelerate Deployment with an ITSM-GitHub Integration

GitHub is one of the most popular version control systems used today, allowing developers to collaborate on projects and quickly deploy their code. However, deploying code through GitHub can also be time-consuming and risky if not done properly. In this blog, we’ll cover how IT teams can reach across the aisle to your colleagues in development to accelerate and protect their GitHub deployment by integrating with the service management software you already use.

COBIT vs ITIL: What are the Differences?

As companies expand their operations, they transition from ad hoc to strategic approaches in their quest for optimal IT service management. Frameworks like ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) play pivotal roles in this endeavor.

Network Security In an Age of Remote Work

While remote work and hybrid work have always been a thing, they've recently become more popular, and that’s created new challenges for network security. Some companies embrace remote work and/or hybrid work; some try to limit or reverse the trends. For some internal teams, remote work is easily achieved and often preferred. In other cases, in more hands-on and collaborative efforts, being physically onsite can be important.

There's an app for that: How low-code tools boost finance productivity

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics and capabilities to non-IT teams and departments.

How to minimize business disruption in your move to SAP S/4HANA

SAP customers must move to SAP S/4HANA by 2027 to stay compliant, but many are hesitant to do so. Although 78% of organizations in North America are planning an S/4HANA move, only 31% have started using it, according to a CIO article. The UK & Ireland SAP User Group (UKISUG) reports 89% and 25%, respectively. Moving to S/4HANA can take three to four years, according to Roland Berger, and requires a high investment at a time when companies are tightening their belts.