Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities and features when adopting new ITSM technology.

There are always the kind of tasks that need to run periodically, either to analyze and process information (like fraud detection), or to simply do things like send email reports. But for that, we need to have a tool to schedule computer resources and, of course, the script. But what if we only need to worry about coding the script? Introducing AWS Batch. It’s a free service that takes care of batch jobs you might need to run periodically or on-demand. And you only pay for the resources you use.

If you work in IT, especially on the decision-making side, then you should be aware of how vital logging is. When things go wrong with software in production, a solid logging approach often is the difference between hours of fruitless troubleshooting and an easy fix. Today, we’re here to talk about logging by covering a specific angle. Namely, we’ll answer the question, “What is log collection?”

StatusGator is a status page aggregator. We monitor the world’s status pages and provide a unified dashboard which tracks the status pages each user cares about. But how do we collect and normalize all this data? To get started with StatusGator, you choose the services you already use from our list. For each service, you select the specific components from their status pages that you depended on.

Reading about postmortem best practices can sometimes be quite different from seeing them in action. Postmortems are like snowflakes; no two will ever look the same. There isn’t a definitive template for success that will work in every situation, but there are some practices and procedures when writing postmortems that can help. Here are five practices that can boost the effectiveness of your postmortems, with examples of postmortems or procedures that demonstrate these methods.

Wow, it's finally here! After 25 fantastic articles we've reached the end of the 2019 Elastic Advent series. We've covered Elasticsearch and Python, Auditbeat, ECS, data transform, jvm options, anomaly detector models, Maps, SSL configuration, Smart query cancellation, data transforms, SLM, the new enrich processor, App Search, and so much more. In the topics we've spoken in German, Greek, English, French, Finish, Spanish and Swedish.

While checking in recently with one of Anodot’s newest clients, I got the sort of feedback that every product owner loves hearing. I asked, “During this past month, have you been able to check alerts triggered for your region? Do you use them? Do you have any feedback?” They replied, “The alerts are spot on. Thanks all.” The company then went on to adopt Anodot across more teams. So why are we so obsessed with alerts being spot-on?

Recently, I have been tasked to migrate the existing set of Docker images from Ubuntu to RHEL UBI. The product has more than 25 images, so keeping the new image size as small as possible is one of the goals while migrating the images. Everyone is well aware of the advantages of keeping the Docker image size small for the following reasons...

Server admins are tasked with keeping an eye on server availability 24x7 and ensuring all mission-critical applications are up and running; this includes monitoring CPU, memory, and disk performance. It's critical for server admins to understand how to effectively monitor server performance, as well as how to proactively troubleshoot issues.

ManageEngine’s unified endpoint management solution,, Desktop Central, has been recognized as a High Performer and Momentum Leader in G2’s winter report for 2020. This is the second time in the past six months that Desktop Central has been named a High Performer in G2’s Unified Endpoint Management category.