As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

We at ManageEngine are excited to announce that OpManager and Applications Manager, have been named as 2020 Gartner Peer Insights Customers’ Choice for IT Infrastructure Monitoring Tools. Thanks to our customers who have reviewed our products for this distinction. To our customers, we look forward to shaping our products based on your feedback!

Web applications continue to evolve at an unbelievable pace, and the architecture surrounding web apps gets more complicated all of the time. The people that maintain them have grown beyond a handful of developers from just a few years ago to highly specialized teams. Developers make constant adjustments to the code and content, and their changes get published to the live site instantly in some cases.

HTTP, which stands for Hypertext Transfer Protocol, is a communication protocol used by your browser to connect to the web server of the site you're looking for. When HTTP data transfer between the browser and the web server is shared via unencrypted hypertext, anybody connected to your network can intercept the data you're transferring. To combat this, it's best to switch to HTTPS, the more secure extension of HTTP. You can't verify data integrity with HTTP

Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.

Service ownership is becoming common practice and its benefits are well-known. These perks include happier customers, aligned teams, and fewer incidents. While this sounds great, it’s often easier said than done, requiring a culture and mindset shift. Leadership will need to encourage and empower teams to adopt the “you build it, you run it” mentality. Here are some ways leaders can help get teams on board.

It’s been a while, but the Kelly and Regis of Grafana Labs (a.k.a. Christine and Eldin of Solutions Engineering) are back to report on another Grafana Enterprise plugin: New Relic! The latest version of this plugin will be just one of the many topics we’ll cover during today’s webinar, All about Grafana plugins: Visualizing disparate data sources in one place. We’ll be hosting a great conversation around plugin updates, use cases, and the best way to make coffee.

In 2009 Node.js opened up a door for front-end developers to dip their toes into the world of servers without having to leave the comfort of their language. It’s almost effortless to get started with Node. You can basically copy-paste an entire HTTP server into existence and then install an ODM and you’ve got your CRUD app ready to roll! However, if we’ve learned anything from the amazing Spider-Man, it’s that with great power, comes great responsibility.

Secret management has been one of the most challenging areas when it comes to application deployments. Especially in the era of containers and dynamic services that come and go all the time, secret storage and rotation is more important than ever. Today we release our brand-new secret management integration that allows you to use Kubernetes secrets and configmaps straight into Codefresh pipelines in the easiest way possible.