Operations | Monitoring | ITSM | DevOps | Cloud

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Software Warranty: What is it And Why is it Essential for Reliable Service Management

In the world of Service Management, ensuring your software works seamlessly is critical. This is where a software warranty comes into play. A software warranty guarantees that your software will perform as intended for a specific period, and if it doesn’t, the vendor is responsible for providing fixes, updates, or even replacements.

Securing Argo CD in a Multi-Tenant Environment with Application Projects

One of Argo CD’s standout features is its powerful user interface (UI) that shows the live status of all applications and the respective Kubernetes resources. Both developers and operators can quickly understand the status of their deployments by looking at the UI and drilling down into all the different views of Argo CD applications. Some teams even use the Argo CD UI as a generic Kubernetes dashboard and management interface (especially after the addition of the web-based terminal feature).

In & outside business hour notifications

Developers, marketing teams and business owners rely on Oh Dear to monitor their entire website and applications. We offer a feature-packed, all-in-one service with simple pricing - designed specifically for your peace of mind. Oh Dear already has a flexible and powerful notification system and to date has performed over 38 billion checks and sent over 19 million notifications across Email, Slack, MS Teams, PagerDuty, webhook and more.

How to Optimize SIEM for Better Cybersecurity and Incident Response

Cybersecurity today is not just about defending against attacks. It’s about proactively managing risks in a landscape where threats are growing in volume and sophistication. With data volumes rising by 30% in just the past year and the average cost of a data breach now exceeding $4 million, traditional Security Information and Event Management (SIEM) systems are no longer enough.

Top 10 Kafka Configuration Tweaks for Better Performance

Kafka is great for handling data at scale, but to get the most out of it, you need to do a little fine-tuning. Think of it like having a high-performance car—yeah, it runs out of the box, but a few tweaks under the hood can really make it fly. Whether you’re looking to boost throughput, reduce lag, or just keep things humming smoothly, these Kafka configuration tweaks are your go-to guide for better performance. Ready to get hands-on?

4 elements of AI copilots for incident management

Generative AI has immense potential to transform how IT operations, service management, and infrastructure teams function. However, integrating GenAI technologies, like copilots, often brings significant challenges, such as ensuring accuracy, addressing job displacement concerns, and demonstrating tangible value. Navigating the landscape of various vendors and implementation hurdles can be time-consuming and resource-intensive.

Navigating Fraud Prevention and AI in Government Operations

Navigating Fraud Prevention and AI in Government Operations State and local governments are tackling social security and tax fraud challenges, especially in the wake of COVID-19. Identifying fraud in decentralized environments is crucial. Effective device management is key to overseeing global networks, while robust data protection policies ensure the safe handling of sensitive information. AI is revolutionizing operational efficiency, aiding in IT service management and fraud mitigation.

Managing Nuisance Calls, Toll-Free Fraud & Brand Pirating

Not only are businesses losing millions of dollars to hackers running up toll-free charges and stealing telecom services, these same bad actors also harass employees with nuisance calls or phishing attempts. Worst of all, some are stealing your brand to make fraudulent calls to customers and are threatening your organization’s reputation.

What are SLOs/SLIs/SLAs?

You’ve likely noticed how some pizza places promise delivery in 30 minutes, or they’ll give you your money back. But what are they really promising? They’re setting a clear performance goal and backing it up with confidence. How do they measure their performance? They track how long each delivery takes. And why do they make this promise? Because fast service is key to keeping their business thriving.