Email round-trip monitoring is a powerful tool that tracks the full journey of an email from when it is sent to when it is successfully received. This comprehensive monitoring provides real-time insights into the performance and reliability of email systems, helping to identify issues that could affect uptime, deliverability, and overall communication efficiency.

AIOps monitoring is a proactive process that uses AI to anticipate and identify IT infrastructure issues. Going beyond traditional troubleshooting, it enables your systems to detect anomalies in advance to prevent potential disruptions. AIOps uses advanced technology like AI and machine learning to simplify IT operations. AIOps monitoring collects and analyzes large data sets from diverse sources, such as logs, metrics, and events.

For years, the ITSM Gartner Magic Quadrant was the go-to resource for businesses seeking the best IT Service Management (ITSM) platforms. It played a crucial role in shaping purchasing decisions, setting standards, and offering insights into market trends within the IT Service Management world. However, in 2023, Gartner replaced the Magic Quadrant for ITSM with the Gartner Market Guide — in which we're proud to be featured.

Ever need to do some math during policy evaluation? Sometimes configuration settings are based on available resources. For example, what if you want to calculate the size of shared buffers to be 25% of your available memory? Let’s write some policy. First, we need to figure out how much memory we have. Let’s parse this out from /proc/meminfo: So, we have 65505464 kB of memory in total. Knowing that we can use eval() to calculate what 25% is. eval() can also be used to test truthfulness.