25 Key ITSM Metrics to Track Performance
IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.