Operations | Monitoring | ITSM | DevOps | Cloud

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25 Key ITSM Metrics to Track Performance

IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.

Scaling Culture on Purpose: How Cribl is Building for the Future After Our Series E

Cribl’s recent $319M Series E round marks a significant milestone in our journey to becoming a generational company. While this growth opens the door to new opportunities for our company, it also presents a challenge: how do we ensure our amazing culture scales alongside the business? At Cribl, we believe in Culture on Purpose—an intentional, values-led approach to evolving our culture as we grow.

Debugging Kubernetes pod pending failures

Every pod has its purpose. During an application deployment, all the workloads in the cluster work cohesively and ensure that the deployment launches—without any hiccups. When a pod is created, it starts its lifetime in a Pending state. A pod is in the Pending state when it is still in the process of being scheduled for deployment. When it is scheduled for deployment and the containers have started, it converts to the Running phase. It only takes a few seconds for the phase transition.

Browser testing in Grafana Cloud k6: how to optimize frontend web performance

Modern websites typically have a backend API and a frontend user interface. Testing both is essential to deliver a reliable user experience and optimize engagement. Historically, Grafana Cloud k6 has helped you check one of these boxes, allowing you to test your website’s backend APIs with protocol tests. Now, we are excited to share that you can also validate your website’s frontend performance with the new browser testing feature in Grafana Cloud k6.

Managing Your Windows Firewall Notifications in Windows 10

Windows Firewall notifications is a crucial component of Windows 10’s security infrastructure. They are an extension of this protection, informing users about critical security events, such as attempts to access the network or changes to security settings. Understanding how and when to enable or disable these notifications can help IT professionals and Windows users optimize their security settings while minimizing distractions.