In the previous blog, I discussed how IT risks can infiltrate the service desk if proper incident, problem, and change management aren’t applied. But, IT risk detection in the service desk can act as a safeguard to avoid this. It can help notify service technicians of “prohibited” or questionable items that could cause problems. Here are four reasons why IT risk detection should be incorporated and is critical for successful use of the service desk.

Are you a remote worker, office worker, or both right now? What does your back-to-the-office look like? Will you still be a remote worker in July or September or January of 2021? If you have lost track of time, January 2021 is only six months away. There are many unknowns and in-betweens right now. Lots of questions, not many answers. How should your business prepare? The best way out is through as the saying goes—so, let's go through it.

Icinga Web is equipped with various features to create and manage custom views in dashboards. We’ve taken not that many users are missing some features for dashboards, like drag and drop and a better sharing functionality. To meet those needs we set ourselves the goal to increase the overall flexibility of dashboards and to add new features that improve the management and sharing functionality.

This year has been challenging for everyone. Many companies across different industries were forced to become digital businesses overnight. Timelines for digital transformation initiatives that were originally slated to roll out over years are now being accelerated to execute in weeks and months. And for an increasing number of companies, digital services and apps are now their primary business model and source of revenue.

Amazon EC2 offers a flexible and convenient way to run virtual machines in the cloud. With dozens of EC2 instance types available, as well as multiple pricing options, it’s easy to use EC2 to configure the best cloud-based virtual machines for your needs and budget. One thing that EC2 doesn’t make very easy on its own, however, is monitoring.

Managing dependencies is a fact of life in modern software development. But at Cloudsmith, we’re focused on ensuring that the process is as painless as possible. To that end, we’re delighted to announce both upstream proxying and caching for Maven packages. Together they mean simpler, more reliable integration of third party packages into the development process. Better software, faster.

Bounded to service level agreements (SLAs), vendors must monitor performance of their SaaS-based solutions for an optimal user experience. Monitoring performance of a SaaS-based solutions is a challenge since it varies extensively across user locations and geographies. These applications and their content need to travel a rigorous path of geography-specific variables (CDNs, local ISPs, etc.) en route to users. This level of complexity can eventually effect the experiences of end users differently.

The TrackJS team is hard at work polishing the product to make it even better at tracking JavaScript Errors. Here’s what we shipped this Spring.

Communication during incidents is critical. With the rise of remote work, war rooms are no longer the central hub for all incident communication. Instead, we’re adapting to these new challenges and embracing video conferencing and messaging software in order to stay in tight lock-step with our teammates and collaborators. With this in mind, we are excited to announce that Blameless is adding a new way for you to communicate even faster and more effectively.

TL;DR note: if you want the bzip2 -9 version of this post, scroll down to the very last section for some quick pointers. If you want to learn a bit about Linux system logs, please continue, as we’ll talk about all these and more.