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Four ways to improve knowledge management using Knowledge-Centered Service

Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.

NiCE Linux Power Management Pack 1.10 for Microsoft SCOM

IBM Power servers run business critical workloads, so response time and availability is key. With the new NiCE Linux Power Management Pack, you have a comprehensive monitoring solution for your key Linux server on IBM Power Systems. Leverage your existing investment, reduce costs, save time and build efficiencies that will last beyond your expectations.

How implementing a BYOD initiative helps prepare remote workers for COVID-19 era challenges

As the COVID-19 pandemic continues to force employees to work from home, businesses are facing new and unique challenges to ensure business continuity. When remote work is mandated due to COVID-19, the transition isn’t smooth for many businesses; not every business has the infrastructure to make the abrupt shift, even given the immediate need to go remote.

Email, security, and breaches

Email-based attacks can take many forms, and are typically deployed by cybercriminals in order to extort ransom or leak sensitive data. Just recently, a banking Trojan named Trickbot targeted Italy, a hotspot for COVID-19 cases, with email spam campaigns. While the email subject line is in line with the daily concerns and talks about spread of the virus, the attachment was actually a malicious script.

GrafanaCONline Day 1 recap: Opening keynote with Grafana Labs leadership

GrafanaCONline is live! We hope you’re able to catch the great sessions we have planned over the next couple of weeks. The conference kicked off yesterday with a keynote from Grafana creator Torkel Ödegaard, Grafana Labs CEO Raj Dutt, and VP of Product (and Cortex co-creator) Tom Wilkie.

JavaScript Growing Pains: From 0 to 13,000 Dependencies

In today’s post, we’re going to demystify how the number of JavaScript dependencies grows while we’re working on a relatively simple project. Should you be worried about the number of dependencies? Keep in mind that this blog post is related to the Ride Down The JavaScript Dependency Hell blog post that was released a while back. We’ll show a “real-world” example of how a project’s dependencies can grow from zero to 13K.

A month after switching from Slack to Discord in a tech startup

Nowadays, Slack is often the default choice for an online communication tool in the tech industry. Startups, enterprises, open-source projects - they all use Slack to communicate within their organization but sometimes also with their users and community. Our startup was no different. In this article, I explain what made us look for Slack alternative and what are our impressions after a month of switching to Discord, so you can learn from those before you make your decision.