IT Outage Notification Templates and Incident Communication Examples
Outages cost millions and even billions for businesses across different spheres. For example, Amazon may lose up to $34 billion in sales within an hour of downtime, and a service outage back in March cost Meta nearly 100 million in revenue. However, that’s not all that was lost. Due to poor outage notifications and a lack of resolution details, many Meta users were kept in the dark about the outage. This Reddit thread shows many users were frustrated.