Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere Work Report.

Open-source platforms are rapidly overtaking the proprietary software market as more people value open-source software's transparency and resources. We all have many options for tools to integrate into our lives, from media streaming to managing our files; choosing the right open-source tools can help save money and offer greater flexibility, encourage collaboration and shared knowledge within communities.

Last Tuesday, August 13 was the second Tuesday of the month, and for anyone running a network or working in IT, you know what that means: another Microsoft Patch Tuesday. Doug Madory looks at how the resulting traffic surge can be analyzed using Kentik’s OTT Service Tracking.

Today I’ll cover a few points on DEX vs. DEM. Many organizations have adopted Digital Employee Experience (DEX) Monitoring, and many Digital Experience Monitoring (DEM), some both. Sometimes the terms are used interchangeably, and sometimes these methodologies overlap. I’ll cover a few points that should hopefully clarify the differences and the overlaps.

Datadog and Splunk are leading monitoring and observability platforms that offer comprehensive solutions for modern IT environments. Both tools share a wide range of features, making it challenging to choose between them. This article compares Datadog and Splunk on crucial aspects like application performance monitoring (APM), log management, search capabilities, and more to help determine which platform best fits your organization.

Managed service providers (MSPs) are currently facing a critical challenge: efficiently managing and monitoring a diverse array of endpoints for multiple clients. At the core of effective network management is the seamless tracking of customer endpoints. The availability of device templates at the administrative level within Site24x7 is an advantage for many MSPs.

As developers (and as front end developers in particular), we usually talk about web performance in the context of measuring what happens when we start to see things appear in a browser window, and when we can consume content or interact with the page.

We’re happy to announce VictoriaMetrics Cloud, a hosted monitoring platform and managed service for metrics that allows organizations to monitor and store large amounts of time-series data, without having to run the underlying infrastructure. At a time when almost every enterprise relies on complex data to run, VictoriaMetrics Cloud delivers the power of the popular VictoriaMetrics open-source time series solution, which has reached 750 million downloads, with enterprise features.