Staying on top of client networks is no walk in the park for MSPs these days. With the growing reliance on cloud apps, distributed workforces, and constant technology changes, network environments have become exponentially more complex. Without rock-solid network management practices, disruptions and plummeting productivity become inevitable for clients. This makes it more crucial than ever for MSPs to level up their networking game.

Picture a calm Tuesday morning at the office. You login to your desktop, ready to tackle the week, when suddenly the screen goes blank. The IT systems are down—your heartbeat just skipped a beat. Now picture an alternate scenario where before you even realize there’s a problem, it’s already being solved. This isn’t just wishful thinking—it’s the reality for businesses that partner with a Managed Service Provider (MSP).

One of the biggest challenges for some of our customers was allowing non-engineering teams, such as Support, Sales, or Sustomer Success teams, to raise incidents for specific Dev/Infra/Security/Ops teams on Zenduty in a structured and efficient manner as soon as a customer reports an issue. In many organizations, we observed that non-technical team members often needed to switch between platforms, fill out complex forms, or reach out to multiple stakeholders manually to ensure that an issue is escalated.

We recently released our initial State of Cloud Costs report, which identified factors shaping the costs of hundreds of organizations that use Datadog Cloud Cost Management to monitor their AWS spend. The report reveals several widely applicable themes, including the ways in which resource utilization, adoption of emerging technologies, and participation in commitment-based discount programs all shape cloud environments and costs.

Today I want to show you how you can attach your screenshots directly to Playwright's test reports. Imagine you have a simple Playwright test that navigates to Checkly. You take a screenshot and store it in screenshots/home.png. Then, you click a link in the main navigation, expect a specific heading to be visible, and take another screenshot. When you run this test using npx playwright test, the test passes, and you find the screenshots in the /screenshots directory.