Operations | Monitoring | ITSM | DevOps | Cloud

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact. 0:00:57 – Position yourself as the AI advisor for clients.

Hear PagerDuty SVP of Engineering discuss with her peers from Udacity, DraftKings, Uniphore and Palo Alto Networks about how to strategize for hiring and keeping AI talent.

With over 10,000 questions answered and a 99% satisfaction rate in just 90 days, ElasticGPT, our internal generative AI assistant built on Elastic’s Search AI Platform, is transforming how our teams find information, make decisions, and complete day-to-day tasks. Matt Minetola, CIO, explains how ElasticGPT helps employees access company knowledge faster using natural language queries. Learn how we’re using retrieval augmented generation (RAG) and a secure, scalable architecture to deliver trusted, real-time AI experiences across the organization.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

Join us in this exciting podcast episode where integration pioneer Tom shares his 25+ year journey in tech, from message-oriented middleware in 1998 to leading AI projects at Microsoft. Tom dives into how AI is revolutionizing integration as the "backbone" of modern systems - think generative AI agents automating home damage inspections in minutes, reducing manufacturing downtime, and transforming financial trading.