PagerDuty’s Global Event Orchestration is now generally available. Global Event Orchestration’s powerful decision engine enriches events, controls their routing, and triggers self-healing actions based on event data. Teams can use this functionality across any or all services within PagerDuty. This feature is a continued investment in Event Orchestration, demonstrating PagerDuty’s commitment to providing customers with best-in-class automation capabilities.

The average cost of an IT outage is $12,900—per minute. And when it comes to a “significant outage,” organizations reported the average overall cost was a whopping $1,477,800. On the latest podcast episode of That’s great IT, I spoke with Scott Lee, AVP for infrastructure and ITOps at Arch Mortgage Insurance Company, part of Arch Capital Group, about how organizations can best navigate IT outages.

Today, PagerDuty launched a new AIOps solution to leverage the power of AI, provide built-in automation and build on the company’s foundation data model to transform modern operations for the enterprise. PagerDuty has long suppressed noise to help distributed development teams focus.

Root cause analysis (RCA) is a systematic approach to defining symptoms, identifying contributing factors, and repairing faults when problems arise. The process can be applied to virtually any problem in any industry, from NASA’s Apollo 13 mission to everyday tech problems that happen within modern IT departments.