Operations | Monitoring | ITSM | DevOps | Cloud

Why incident response automation is top-of-list for CISOs in 2020

When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.

The Age of Service Mesh

You have built a massively successful system. The users just can't get enough and request new features. Your developers crank out new services on a regular basis. Your DevOps/SRE team configures and scale your Kubernetes cluster (or clusters). As the system becomes more complicated and sophisticated you realize that there are common themes that repeat across all your services.

Sensitive Medical Data Hacked by Unsophisticated Software

There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.

IDC Finds Substantial ROI for Enterprises Using PagerDuty for Digital Operations Management

In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Many vendors claim to provide value and help organizations bolster their digital operations management.

Root Cause Changes: Real Examples of Modern Root Cause Analysis from our Beta Customers

Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).

Advanced alerting and anywhere alert management for Azure Monitor

Have you ever wanted to get important alerts from Azure Monitor notified on your smartphone and have all the important details of the problem at your fingertips? Have you ever missed the option to easily change the status of alerts from Azure Monitor in the Azure smartphone app? Ever missed a push notification because there was no persistent and advanced alerting? Then this article is for you.

Cherwell & PagerDuty: Getting Real (Time) About Digital Transformation

Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in various contexts. Gartner defines it as “…anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models,” which has massive implications for almost every organization.