PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our team looks forward to all year because it gives us a chance to connect with many of our shared customers who depend on ServiceNow for critical parts of their operations. This year is even more exciting for us since we’re launching the newest version of our ServiceNow integration for HybridOps teams.

For years, traditional infrastructure provisioning and management followed a specific operating model that depended on Network Operations Centers (NOCs) to process operational events. As enterprise companies started to undergo digital transformation, the cloud created a different operating model: One that was much more agile and, some would argue, more efficient—and would replace all other operating models to create IT homogeneity.

The state of IT Operations today is loud, noisy and fragmented. This means that your service desk teams, that may be using ServiceNow, JIRA or other tools, are suffering. Sounds all too familiar, right? We know that the noise and chaos exist, and we know that they cause major headaches for service desk teams. The real question is, can we control it with AIOps? To put it simply, yes, the RIGHT AIOps tools can help.

It’s not just our customers who choose our technology time and again. BigaPanda is also recognised by the industry as an innovator whose cutting edge solutions provide Enterprise IT with both value and innovation. We’ve been named one of the 10 finalists for The MIT Sloan CIO Leadership Award in the MIT Sloan CIO Symposium Innovation Showcase, and one of the 30 Best Companies of 2019 by CIO Bulletin.

As CEO and co-founder of IOpipe, Adam Johnson works with both individual developers and engineering teams at global enterprises to get real-time visibility into the detailed behaviors of their serverless applications. According to The New Stack’s 2018 ebook, serverless adoption has grown by 75 percent since 2017, but developers continue to cite concerns about application performance, risk, and monitoring as drawbacks to building on a serverless architecture.

Enterprise Alert offers the possibility to directly receive SNMP traps and generate alarms from them. The SNMP traps contain a number of parameters that are identified by OIDs. These OIDs are quite cryptic and not very meaningful. So-called MIB files are used to assign meaningful names to the OIDs. The following describes how you can use a script to import such MIB files to display meaningful names instead of OIDs in SNMP events. You can also use these names in alert policies.