This is Opsgenie’s first Summit as an official part of the Atlassian team, and there are lots of exciting announcements and product enhancements to share. Post-acquisition, our goal continues to be empowering Dev, IT, and Ops teams to rapidly respond to, resolve, and learn from incidents, and these features were born from that mission.

Dealing with IT outages and downtime is one of the biggest technical challenges of the modern era, costing North American businesses an estimated $700 billion per year. Today's world of interconnected cloud services and microservice architectures has created infinitely more opportunities for something to go wrong and disrupt service. When that happens, there's an urgent need to alert the right people or teams to fix things.

During our deployments we come across all kinds of different organizational infrastructures. Importing users from the Active Directory is a key component to populating user information into Enterprise Alert. Enterprise Alert will only import users that are contained in security groups. However, we often see companies having users placed in distribution lists. Enterprise Alert will not import distribution lists.

Over the last six months, Opsgenie’s customer base has expanded significantly. We’ve become the tool of choice for teams that are new to operating always-on services, as well as those who have been left disappointed by alternative solutions. We can claim many advantages over our competition, but here are the top ten reasons Dev and Ops teams are choosing Opsgenie.

It is 5 a.m. Tuesday. The ETL job that populates revenue data into your organization’s data warehouse fails midway through the process. When the CFO opens the mobile dashboard to review the last day’s results, he immediately notices that the data is wrong – again. For a few hours, the on-call ETL Architect determines what caused the data-load failure, fixes the issue, and restarts/monitors the job until it successfully completes.