In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.” At PagerDuty, we did something similar, except we didn’t have scientist mice or wait 7.5 million years.

It’s time for change – my first insight from GartnerIO, 2018. During my flight to Vegas I remembered that this was probably my 15th visit to a conference in Vegas (but who can really count…after a few, it all starts to blur together). What I do remember though is that, in each of these conferences, there was one very shiny buzzword. The reason I remember this so well is because, while everyone agreed on what the buzzword was, there was no consensus on what that word meant!

You asked and we delivered; you and other customers requested a solution that would integrate alert management into Datto’s Autotask PSA capabilities. We at OnPage are excited to announce that this MSP solution is now a reality.

OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.