A year ago, I introduced a new Slackbot, fondly known as Donut, to PagerDuty. When I interned in San Francisco last summer, I was looking for ways to meet people who weren’t on my team, in my department, or even in the same office as I was. Randomly messaging employees in the Toronto office or on the Sales team seemed like a little much, even for someone like me, who enjoys taking occasional strides outside of her comfort zone.

We’ve just added an integration with Mattermost which means you can now get all of your StatusCake alerts through to this application. Mattermost is a deployable, cloud based, open source alternative to services like Slack, HipChat, and Pushover. The focus is on security and collaboration, with all of the usual essential team functionalities such as File Sharing, Custom integrations, threaded conversations and group messaging.

What’s A Flat On-Call Structure? A flat on-call structure is an on-call schedule that has multiple people getting notified of the same incident at the same time. There’s no escalations, no hierarchy, no layers.

We caught up with three Statuspage customers to learn how their teams come together for awesome incident response. Want to learn from more incident response teams or submit your own tips and stories for us to feature? Head over to our new HugOps hub.

It’s no secret that PagerDuty’s robust and ever-expanding integrations ecosystem and highly engaged partner community help drive value for our customers. In addition to updating existing integrations to keep up with new product features and adding new IT tool integrations, we’re busy working on new ways to connect our shared customers to unique solutions.

Today we have released our new reporting tool which can be used to send out automated email reports for Uptime, SSL, Domain and Virus type tests. If you want to get stuck in right away, the new email reporting functions can be found within the User Details section of the StatusCake app. Here you can manage reports that you have created previously, and add new ones.

Much of a business’ strength lies in its network infrastructure. One way to keep your business up and running is by proactively monitoring key network performance indicators. However, with a plethora of parameters to keep an eye on, and a lot of data to skim through, there’s only so much an IT professional can do while troubleshooting. This is a common challenge many IT teams in the network infrastructure monitoring field face, and it often increases the time taken to resolve issues.

OpsLogix is happy to announce the latest update of the EZalert solution, version 2. It does a lot more than just closing alerts, in comparison to the first release of the solution.

An incident response process is a business process and should be treated accordingly. Because if your enterprise puts its incident response process on the backburner, the consequences could be severe.