Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, and candidly during an incident.

It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your partner hits you with a pillow in an attempt to wake you up. It worked. You groggily answer the call and hear your favorite robo-guy on the other end of the line.

Today we’ve introduced an overhaul of our reporting tool which will make it much easier to get the exact data you want sent out to the people who need to see it. Previously it was only possible to send an automatic report for all uptime tests in your StatusCake account.

OpsGenie is pleased to announce an enhanced integration with Zendesk, building off of our existing bidirectional integration to now support incidents.

Say hello to custom domains with support for SSL! One of the most requested features is finally here, in release v1.13, you are now able to easily configure a custom domain for your status page. Start by creating a CNAME record in your DNS manager that points from your domain to dns.statuspal.io,

OpManager helps enterprises monitor their network, devices, servers, firewall, and more. While all this helps keep your systems up and running at all times, effectively managing alerts is another challenge altogether. If you’re using a number of IT management tools, it can be hard to address issues like alert noise, inflexible on-call scheduling, and escalations.

You’ve just resolved an incident – congrats! High-fives and #HugOps all around.

Announcing the following integrations: Kapacitor, Blue Matador, Instana, Zapier, BigPanda, ManageEngine