Operations | Monitoring | ITSM | DevOps | Cloud

“When are we going to tell users about this?” By the time your incident response team, it’s already too late. During an outage, communicating about downtime with your user base has three main drawbacks: Instead, it’s better to create a status page that automatically shares the status of all your services in a format that users can easily understand. You’ll build trust with your users as you proactively share service status, lessening the perceived impact of incidents.

We just released a fresh new view of the sidebar in the Checkly app. This decision was made after some extensive user research—and this is the story of how we got to the final solution.

In today’s cloud-native world, third-party APIs are everywhere. Payments, notifications, search, AI, analytics as modern applications are built on a web of external services. But what happens when one of those APIs slows down, starts throwing errors, or gets rate-limited? Suddenly, your users are facing issues, and you’re stuck asking.