ITSM’s fundamental processes around request management, incident management, change management, and maintaining a CMDB all provide essential support services to enterprise business processes and employees. These are some of IT’s “run the business” functions that can consume 57% of IT’s resources by one benchmark and be a lot higher for organizations that aren’t investing heavily in digital transformation.

Identity and Access Management involves a series of complex and organisational challenges. This brings together people from the whole organisation to engage in workflow management and decision making. Where the tools at hand lack the capacity to integrate key stakeholders into the communication and the decision-making process, the organization suffers.

It's time to talk about a new amazing number (a number I'm very proud of) - the number 10. '10' is not the new version number of Ivanti Device & Application Control - 10 is the number of new features and functionality that we have delivered with our latest product release! We have used all of your valuable feedback to create an even more valuable version of Ivanti Device and Application Control with release 5.4.

Here in North America it’s that spooky time of the year again, Halloween. As always, children look forward to this late-October holiday, the chance to dress up in costumes to go door-to-door and amass large hauls of candy treats, leaving their parents to deal with any later ‘tricks’ from associated sugar highs.

Like a football or soccer team, security also has two lineups that must be continuously managed. One lineup involves protecting the digital assets and data of a business. The other: managing the security risk and vulnerability exposure of these environments and endpoints. The tension between these two lineups keep security and IT very busy. There is a critical shortage of expert security professionals, which means no expanding the bench of talent, even if you can afford it.

Many, many years ago I briefly taught in an undergraduate chemistry laboratory (mainly marking scripts and samples, as well as extinguishing the occasional fire). I noticed that although students could achieve a reasonable grade by just following the text they were given and answering, “it turned blue” (or whatever), the really good students who got the best results took the time to understand how and why it turned blue.