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Halp Conversational Ticketing for Slack

Workplace communication is shifting from email to messaging within communication platforms like Slack. With this shift, internal employees are becoming accustomed to requesting help or information using the platform where they’re already working. Adopting yet another tool causes overhead, increased context switching, and room for information loss. Halp offers employees a way to request service or ask for help directly from the tools they’re already using.

How Mattermost approaches accessibility for the visually impaired

Mattermost is dedicated to providing effective solutions that can be utilized by as many people as possible. Accessibility is central to our core belief that chat should be simple, intuitive, and functional. For users who are visually impaired, elements such as predictable navigation are not just nice to have, but altogether necessary.

6 incident management hacks to implement using ServiceDesk Plus

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

6 incident management hacks to implement using ServiceDesk Plus Cloud

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

Project Management as a Critical Skillset

Public sector IT departments have undergone sweeping modernization efforts, from virtualization and mobility to cloud computing and digital transformation. At the same time, this challenging period of remote work increases the burden on federal IT teams to ensure staffers can continue working without technical glitches and keep projects on track. The project manager (PM) is an increasingly critical role.

9 Popular WordPress Plugins Using AI and Machine Learning

Artificial Intelligence is in the news a lot, and it’s hyped as a cure for all ills in the same breath it’s suspected of spelling doom for us all. What’s the truth behind all the noise? What does artificial intelligence do, seeing as it is simply everywhere. The truth of the matter is that whatever the would-be prophets say, artificial intelligence and machine learning is here, now, and has applications to your day-to-day.

6 Tech Tools to Streamline Your Remote Workflow

‍ Thrust into the unfamiliarity of remote work, a huge number of industries around the globe have had to adapt to life away from the office. COVID-19 has prompted a surge in remote work like we have never seen before, with much of the American workforce being left with no choice but to work from home. In fact, the pandemic has ensured that tech priorities shifted for 95% of companies.

5 Keys to Simple Project Management

Project Managers are presented with some challenging tasks which can hinder the success of the project. Some of the most prevalent challenges that keep project managers on the ball involve making sure the project is on track, within the assigned budget, keeping up with the project's pace, and managing resources.

How to make remote meetings work during lockdown

Many people think because we’re an online business, with technology at the heart of everything we do, we’d be better placed than many to make the transition from in-person meetings to virtual meetings during the pandemic. Whilst we have made that leap and made it work well, it’s not because we’re au fait with tech and the latest tools, it’s quite the opposite.