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How real-time chat helped financial institutions respond to COVID-19

The first few weeks of COVID-19 lockdowns were chaotic for organizations in every industry. As financial institutions adapted and responded to the COVID-19 outbreak, many security leaders turned to FS-ISAC’s Connect app, the real-time chat feature powered by Mattermost, to connect with other teams and collaborate on response plans.

Instant Test Integration with Slack

In this week‘s Tip of the Day, we’re going to explore more of Catchpoint’s third-party integrations. Last week, we discussed how Catchpoint can be integrated with existing collaboration tools focusing on Slack. The demo walked through the process of setting up an integration with the communication platform, specifically how to feed Catchpoint alert data into a Slack channel.

Having troubles with working remotely? These 6 tools that can make your life easier.

As we head towards COVID-19’s first anniversary, let’s take a moment to analyze how far we’ve all come. The first few months may appear catastrophic, with physical businesses and airports shutting down indefinitely. However, it taught many companies how to adapt to a new normal and learn to swim in deep waters, almost overnight. As businesses transitioned to the digital landscape, employees were advised to work remotely.

7 Ways to Create Efficiency for Small Teams

‍Throughout the workweek or during the process of any project, even the best small teams can hit obstacles. Issues with miscommunications, unproductive meetings, too many emails, and not knowing what the other members of the team are doing can all work together to stall your team's productivity and efficiency. The term Team Efficiency refers to a team achieving maximum productivity with minimal wasted effort or expenses.

Avoiding Common Internationalization Mistakes

Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).

Using Mattermost as a tool for COVID-19 contact tracing

VCLB Ghent is a Belgian non-profit organization that serves pupils between the ages of 3 and 18 years old. Every two years, we offer students a free medical checkup. The organization also works with schools to support students that struggle with learning disabilities, behavioral problems, and other issues. As a multidisciplinary team, VCLB Ghent’s staff does contact tracing for schools in the event of an outbreak of a contagious disease, such as meningitis, hepatitis, or measles.

Request management in ServiceDesk Plus

Are ineffective #ITSM technologies or inadequate fulfillment processes standing in the way of your request management strategy? Reshape your #request_management approach with ServiceDesk Plus. With smart automations and an intuitive self-service portal, you can now stay on top of all service request tickets and deliver a better experience for your end-users.