Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Evidence, Not Screenshots. How Teams Stay Always Audit-Ready in ServiceNow

In regulated environments, slow change is often blamed on process. Too many approvals. Too much governance. Too much red tape. But in reality, most delays are not caused by regulation itself. They are caused by missing, fragmented, or untrusted evidence. Screenshots pasted into tickets. Proof assembled weeks later. Approvals stalled because no one can confidently say whether a change actually meets policy. When evidence is an afterthought, compliance turns into chaos.

Event Intelligence Solutions - A New Era for IT Operations

In an era where digital performance defines business success, large enterprises are embracing Event Intelligence Solutions (EIS) to keep services available, resilient, customer-facing operations protected from disruption. According to Gartner, Event Intelligence Solutions use AI and advanced analytics to enhance and automate how organizations respond to signals generated by digital services.

Evidence, Not Screenshots

In regulated environments, slow change is often blamed on process. In reality, it’s caused by missing, fragmented, or untrusted proof. Screenshots. Tickets. Manual approvals. Evidence assembled after the fact. In this video, we show what changes when compliance policies are embedded directly into release workflows — and when immutable, machine-readable evidence is captured automatically across CI/CD.

ServiceNow Without the Ticket Hell

ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

Resolve's Zero Ticket Video Series - Software Installation Request #itautomation #aiautomation

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.

Delegated DNS validation: proving domain ownership without exposing credentials

It seems like every service wants proof you control your domain. Certificate authorities need it to issue certificates. Email platforms need it to authorize sending. Analytics needs it to gather data. Just add this magic TXT record to your DNS, wait for propagation, click verify. It works fine when it’s a one-time setup, but certificate lifetimes are dropping to 47 days, and you won’t be able to keep up on that schedule.

VirtualMetric's Hybrid Security Data Collection Architecture: Performance and Scale Without Compromise

Modern security operations face a growing architectural challenge: collect telemetry from everywhere, process it in real time, and route it to multiple platforms while maintaining data sovereignty, avoiding agent sprawl, and keeping costs under control. Single-model collection strategies force security teams to make compromises. Agent-only models create operational overhead and maintenance risk. Agentless-only approaches simplify operations but limit depth and flexibility.

5 things to do before you go on-call for the first time

Going on-call for the first time can feel a bit overwhelming, but a little prep work makes it smooth and stress-free. This guide covers five things to set up before you start your first on-call shift. They help you stay on top of your schedule, get on-call notifications, and have a backup in place. By the end, you’ll be ready to handle your first on-call shift with confidence.

Why data sovereignty has become a strategic imperative for India

Data is the backbone of the modern economy, but if you don’t have control of the infrastructure, you don’t control the data. Historically, data sovereignty was a compliance checkbox, something for the legal team to handle. Today, it’s a strategic national priority. At Civo Navigate, we sat down with industry experts to unpack why India is now placing sovereignty at the centre of its digital strategies.