Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Convert Slack Messages to Tickets / Incidents via Emojis

Jun 18, 2024 By Pagerly In Pagerly
Want to have different emojis for creating different priority tickets? Want to create tickets with different emojis to different teams? With Pagerly, You can quickly create incidents or tickets within Slack using emojis. Use your favourite emoji or the rightly suited one and setup teams to map the emoji to the team or ticket board. You can define different issue types , priority levels, services, etc or any custom field of your choice to setup these.
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squadcast

Migrating From Your Tool to Squadcast

Jun 17, 2024 By Chitra Bisht In Squadcast
In our recent blog we talked about how having separate tools for On-Call and for alerting sucks! And how Squadcast offers a lifeline with its all-in-one Incident Management and Reliability Automation platform by amalgamating multiple tool functionality under a single hood. This blog is all about how you can easily transition from your current Incident Management & alerting tool into a better and more reliable enterprise grade platform with Squadcast.
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datadog

Build custom monitoring and remediation tools with Datadog App Builder

Jun 17, 2024 By Thomas Sobolik In Datadog
When you’re responding to an issue with your application in the heat of on-call, you need reliable, well-maintained tooling that’s painless to use. Otherwise, the time you’ll spend combing through monitoring data for context, connecting to hosts and other infrastructure resources, and pivoting between consoles for various managed services can add up quickly and slow your response.
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ilert

6 Steps to Create Actionable Postmortems

Jun 17, 2024 By Daria Yankevich In iLert
In DevOps and IT operations, conducting a thorough postmortem after an incident is crucial for continuous improvement. This article explores best practices for creating effective postmortems, ensuring that your incident analysis won't be forgotten as soon as the danger has passed but will be comprehensive and actionable.
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opsmatters

Managing IT Network Disruptions In Your Company Like A Pro

Jun 14, 2024 By OpsMatters In OpsMatters
Let's face it, tech meltdowns are the worst. In today's world, a healthy computer network is like the plumbing in your office-you barely notice it when it works, but when it goes kaput, everything grinds to a halt. Emails stop flowing, files disappear, and suddenly, your most productive employees are reduced to staring at useless screens. The good news? There are ways to be a hero and keep your business running smoothly even when the tech gremlins strike. This guide will show you how to be a network-disruption ninja, ready to tackle any tech trouble like a pro.
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squadcast

Complete Incident Management Playbook for Enterprises

Jun 14, 2024 By Vishal Padghan In Squadcast
Effective Incident Management is indispensable for maintaining the stability and reliability of enterprise operations. Modern businesses heavily depend on their IT infrastructure, making the swift and efficient management of incidents that disrupt normal operations a top priority. A robust Incident Management process can significantly reduce downtime, boost productivity, and uphold customer satisfaction.
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ilert Call Routing 2.0: Setting Up Your First Call Flow

Jun 12, 2024 By iLert In iLert
We're excited to announce a major update to the Call Routing add-on! Our new call flow builder makes it easy to create custom call flows. The intuitive drag-and-drop interface simplifies the configuration process, allowing you to create command sequences and multiple scenarios for different users by adding new branches to your flow. Watch this video to learn how to set up your first sequence of commands.
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squadcast

How Agile Leadership Transforms IT Operations

Jun 11, 2024 By Chitra Bisht In Squadcast
Traditional IT operations, with their waterfall processes and lengthy release cycles, can feel sluggish in today's business environment. This constant state of "catch-up" can lead to frustration for developers, ops staff, and business leaders alike. Developers struggle to see their innovative ideas come to life quickly. Operations teams scramble to deploy code that feels outdated before it even hits production. Business leaders see their growth potential hampered by slow IT delivery.
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