Jira Service Management brings all of the context and data you need to resolve an incident quickly and efficiently. Incident Management helps teams escalate, bring in the right responders, swarm, and ultimately minimize downtime.

With xMatters, you can easily connect Slack or Microsoft Teams to your instance in just a few short steps. Allowing you to use them as a user messaging device just like email, SMS, voice, and push.

In this, the inaugural episode of “Unplanned”, Dormain Drewitz talks to Damon Edwards about the “capacity conundrum” where everyone is working so hard, but everything takes too long and costs too much. We talk about the “coordination overhead” costs of getting unplanned work done, how generative AI is both adding complexity and offers to accelerate automating as much as you can, and four steps to creating capacity.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Status Update Notification Templates.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Incident Postmortems.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Process Automation.