The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
The PagerDuty REST API provides 200+ endpoints for users to programmatically access objects and workflows in the PagerDuty platform. Teams leverage these APIs to streamline creating and managing users, teams, services and other components for their environment. Up until now, access to the REST API has been authorized and authenticated via API Keys.
.Organizations in every industry continue their transition to cloud services, and while this may be a step forward in general, it does bring with it its own unique set of challenges. Cloud use, and in particular CloudOps, relies on a complex and intricate infrastructure which is difficult to manage and maintain, and it's a critical part of keeping a business' networks functioning. This makes finding a way to simplify the use of CloudOps a top priority for many businesses, but does a solution exist?
Site Reliability Engineering is a process of automating IT infrastructure functions, including system management and application monitoring using software tools. It is used by businesses to guarantee that their software applications are reliable even when they receive frequent upgrades from development teams. SRE allows engineers or operations teams to automate the activities that are traditionally performed by operations teams manually to manage production systems and handle issues.
“By failing to prepare, you are preparing to fail. Preparation prior to a breach is critical to reducing recovery time and costs.” (RSAConference) For 83% of companies, a cyber incident is just a matter of time (IBM). And when it does happen, it will cost the organization millions, coming in at a global average of $4.35 million per breach. The damage isn’t only financial, nor solely related to customer loyalty and brand equity.
The number of tools used by distributed teams to manage incidents has multiplied over the years, leading to a valley of tool sprawl. Throw in manual processes and you’ve got too much toil and multiple points of failure. Maintaining disparate tools and systems isn’t just unwieldy, it’s expensive. Our latest capabilities add to the PagerDuty Operations Cloud to make it easier than ever for teams to consolidate their incident management stack.
Over the past year, Spike.sh social media activity has been null. As a bunch of shy nerds in a small team working remotely across the world, we really never bothered with social media and our presence on it. We always kept our heads low and maneuvered around it. But no more. As of today, we are coming back on social media channels like LinkedIn, Twitter, and Reddit as well.
Saving time and money is always important, but these days, it’s a mission-critical business imperative. At PagerDuty, we help organizations realize transformational gains in efficiency that drive both immediate financial impact and long-term business success. PagerDuty delivers clear value for any organization at any stage of operational maturity. But you don’t have to take our word for it – the real-life experiences of our customers speak volumes.
Helpdesks serve as the initial line of defense for IT incidents, responsible for facilitating incident management, including logging, categorizing, and prioritizing incidents. In the event of a major incident, the helpdesk plays a crucial role in escalating the incident to the appropriate major incident management (MIM) team. The success of this process relies on the expertise of the helpdesk staff in providing situational context to expedite resolution.
