Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Takeaways from BigPanda 24

Last week saw several big milestones for BigPanda. We launched several new AI-driven capabilities (see below). And we had the privilege of meeting with more than 40 IT operations leaders from customers, including Disney, Nvidia, Autodesk, Lucid Motors, Intel, and Blue Shield, at our customer event, BigPanda 24. Representing some of the most innovative organizations in business and technology, these influencers joined us as part of our customer and technical advisory boards.

xMatters Vanguard Release

When all systems are firing, managing your incident management processes can feel a little out of this world. For this release, we've packed in more features than can fit into the City of Mystery. But never fear! You don't need to be part of a space program to join this intergalactic quest. All xMatters instances now include powerful new features and updates from our latest release: Learn more about these features and all the other exciting updates in our ‍ Vanguard Release Overview‍.

Beginner's Guide to Kubernetes Troubleshooting

Kubernetes troubleshooting is a critical skill for developers and system administrators managing containerized applications. It involves diagnosing and resolving issues within a Kubernetes cluster, ensuring that applications run smoothly and efficiently. Troubleshooting can range from simple configuration errors to complex networking issues, requiring a deep understanding of Kubernetes architecture and components.

Status Page automation with Playbooks

"🚀 Automate Your Status Pages with Playbooks! 🚀 In this video, we're diving deep into the world of incident response automation. Join us as we explore how you can streamline your status page updates with Spike's powerful Playbooks feature. Learn step-by-step how to create and configure Playbooks to automate your status page notifications, ensuring your stakeholders are always kept in the loop during incidents. With a live demo and practical insights, you'll discover how easy it is to set up automated responses tailored to your organization's needs.

Grafana OnCall mobile app notifications: The new and improved experience for Android users

The Grafana OnCall mobile app is an essential tool for on-call engineers to monitor and respond to critical system events. Available for both iOS and Android, the app offers a range of features and notification settings that make the on-call experience easier and more intuitive — all in the palm of your hand.

Recapping our live event: On-call as it should be, present and future

The launch of On-call was an integral part of the incident.io mission to become the single place you turn when things go wrong, and recently we hosted a live virtual event to show how it all came together. In this event, incident.io Co-founder and CTO Pete Hamilton sat down with incident.io Product Manager Megan McDonald, Product Engineer Rory Bain, and fellow Co-founder and CPO Chris Evans to demo the product, discuss the journey of the creation, and expand on what’s next.

Expanding Critical Services with the PagerDuty Operations Cloud

For someone experiencing a mental health or substance abuse crisis, receiving timely access to care is critical. Recognizing a growing need for behavioral health intervention, San Diego County launched its Telecare Mobile Crisis Response Team (MCRT) to provide no-cost, in-person support. “With mental health crises on the rise, counties are trying to figure out how to implement something that supports folks in the community,” said Bre Lane, Program Administrator at MCRT.

Why action items shouldn't be the goal post-incident #incidentmanagement #podcast

In this clip, Colette explains why focusing on coming up with a list of action items post-incident is a big mistake. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.