MTTR: Mean Time To Resolution. How to Calculate.
So what is MTTR? Mean time to resolution (MTTR) includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Introducing Squadcast and ServiceNow Bidirectional Integration For Enhanced Operational Efficiency
Discover everything about the powerful ServiceNow Squadcast bidirectional integration, its key features and benefits, designed to streamline incident resolution and enhance collaboration within your DevOps and IT teams. Key takeaways:Accelerate Incident Response: Streamline incident response and accelerate resolution directly through Squadcast and ServiceNow Enhanced Learning and Retrospectives: Simplify tracking, retrospectives, and learning for your engineering team, ensuring a more efficient and productive incident management process.
How Incidents Foster Leadership
To become battle-tested, you need to go through battles, not just read books or mentor newcomers. Both are helpful but the stakes are low. On the other hand, high stake jobs, such as running a big project or managing a team, are hard to get when you lack experience. So how can we solve this dilemma? Enter incident response.
Introducing Our New Integration with InfluxDB
ilert's integration catalog now includes a new addition for InfluxDB—an open-source time series database.
The Challenges of Rising MTTR - And What to Do
Data volumes are soaring. Environments are increasingly intricate. The risk of applications and systems encountering breakdowns is sky-high, and the mean time to recovery (MTTR) for production incidents is moving in the wrong direction. Disruptions not only jeopardize critical infrastructure but also have a direct impact on the bottom line of organizations. Swift recovery of affected services becomes paramount, as it directly correlates with business continuity and resilience.
Why you need an incident lead
In this clip, Adrian explains why it's important to have a dedicated incident lead. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, Adrián Moreno Peña, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.
How SumUp benefitted from using incident.io
In this clip, Adrian explains how SumUp benefitted from using the incident.io platform. More about this episode: Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, Adrián Moreno Peña, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.
Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp
Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, Adrián Moreno Peña, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss: What it means to communicate during incidents Why Status Pages are critical in helping to build trust How you can have good comms even without a lead...and much more.
incident.io is leading the charge in incident management for G2's Spring report
We’re ecstatic to announce that we’ve been ranked #1 in G2’s Relationship Index for Spring 2024. G2's Relationship Index is a measure of several factors, including: This award means a lot to us as it’s a direct result of the partnerships we’ve built with customers—and it’s a recognition we’re very proud of. From the beginning, we’ve been laser-focused on being the single place you turn to when things go wrong.
Introducing: Smile to Acknowledge
Here at incident.io, we're always pushing the boundaries of incident management and seeking new ways to enhance your on-call experience. That's why we're excited to announce our latest feature that's set to level-up the way you respond to incidents.