Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

10 steps to proactive IT infrastructure monitoring

You can elevate your IT infrastructure monitoring with AIOps. AIOps offers full-stack visibility, enhancing IT infrastructure monitoring efforts. This lets you transform the familiar monitoring landscape by turning the chaos of constant alerts into a proactive approach to problem-solving. IT infrastructure monitoring challenges typically relate to the complexity of backend systems, especially when it comes to cloud platforms. For example, consider the following.

FireHydrant is now AI-powered for faster, smarter incidents

Over the last five years we’ve seen our customers run 583,954 incidents more efficiently thanks to a shared workspace, powerful Runbook automations, and auto-captured data. Yet despite a great deal of progress, incident efficiency hasn’t achieved peak potential. We talk to a lot of folks that are still stuck in the muck: new responders struggle to get up to speed quickly, incident commanders wade through post-incident drudgery, and knowledge silos prevent comprehensive improvements.

Optimizing On-Call for Incident Management: Preventing Team Burnout with Rootly On-Call

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

MTTR Demystified: Mean Time to Recovery, Repair, or Respond?

You might have heard of MTTR or MTBF. They are all important factors that make up incident management. Incident management refers to all the managerial processes behind bringing a site back to its uptime when it suddenly encounters any unplanned fault. And that is precisely why managing them is important. We must keep our site up-to-date so that downtimes are reduced, and customers can access any information with the least wait time.

Drag. Drop. Done | xMatters

Everbridge xMatters automates workflows to eliminate business-impacting digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions. Build operational resilience and automate all the way to resolution with Everbridge xMatters.

Design Details: On-call

On your bedside table sits a piece of software designed to wake you up. It loves bothering you when something goes wrong — and making it your responsibility to sort it out Meet the new incident.io On-call app. We designed it this way: to be as interruptive as possible. Whether you’re watching telly, at the gym, or as mentioned, fast asleep, it’ll get you. Got called even though you’re in silent mode? Great! We’ve done our job properly.

ROI Demystified: A Deep Dive into What ROI Truly Means for Your Business

The term ROI (Return on Investment) often gets thrown around without a thorough understanding of its implications. Many see it merely as a financial metric, but in reality, ROI encompasses much more than monetary gains. In this comprehensive exploration, we delve into the true essence of ROI, its multifaceted nature, and how it impacts every aspect of your business strategy.