PagerDuty provides a SaaS-based platform that enables developers, DevOps, IT operations, and business leaders to prevent and resolve incidents that could potentially impact customer experience. This platform allows organizations to proactively manage events that may affect customers across their IT environment, which is crucial for maintaining customer satisfaction, revenue, and brand reputation.

Question—when was the last time you purchased a new product and sat down to read the manual end-to-end before getting started? Ask this question to a room of 10 people and you’d likely get one or two hand raises, even though reading first could save you time and preempt many of the questions you’re likely to ask. Herein lies the problem when it comes to creating a SaaS product.

On-call management is a process for managing after-hours support. Cloud on-call scheduling tools allow self-service and mobile access. Multi-channel communications (email, SMS, phone, mobile push notifications and chat) ensure that the alert gets through. AlertOps sends rich alerts, so the on- Call support engineer has all the information they need to know.

An alert escalation can be triggered when the primary support engineer does not respond to or acknowledge an alert within the escalation policy time limit. Keeping managers and stakeholders informed during an incident can help improve confidence in the support team. Once an escalation policy has been established, alert escalations can be automated to ensure consistency.

It may be counterintuitive to tackle a problem without knowing exactly what the problem is, but an incident commander often does just that. In fact Rob Schnepp—founding partner at Blackrock 3, an Alameda, California-based incident management consulting group—says identifying the root cause of an incident is typically secondary to addressing the symptoms.

ITOps professionals know that their AI and automation goals can only be achieved with high-quality data. How can you get good-quality data? Incident Intelligence. In this on-demand session from Pandapalooza, our Group Product Manager, Orr Ganani, joined our Regional VP of Professional Services Sales, Jordan Gamble, to discuss Incident Intelligence and its benefits. Read on to learn more about Incident Intelligence from this webinar.

We’re excited to announce that Blameless is officially SOC 2 compliant! This is part of our larger efforts to assure all the users of Blameless and visitors to our site that we’re meeting and exceeding all of your privacy and security needs. Learn more by visiting our security page! When choosing a service, it’s important to have trust in the provider – especially for something as important as your incident management.

Auvik is a cloud-based network management software that gives you instant insight into the networks you manage and automates complex and time-consuming network tasks. If you use Auvik for network management, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Auvik to the right users in Squadcast. This blog is a step-by-step guide that will help you set up Squadcast-Auvik Integration.