Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What is AIOps: Prevent and resolve IT Outages

The definition of AIOps continues to evolve, but understanding the fundamentals of how it works can help you keep up and invest in the right AIOps platform, tools, and features. According to Gartner, AIOps “combines big data and machine learning to automate IT operations processes”. Specifically, Gartner explains that “AIOps platforms analyze telemetry and events, and identify meaningful patterns that provide insights to support proactive responses”.

Why AIOps is the Connector Between Monitoring, Observability and Incident Management

Over the years, as companies have moved from monolith to cloud-native architectures, maintaining high availability has become more challenging. After all, today’s IT ecosystems are complex, distributed and ephemeral, making it increasingly difficult (and, in many cases, downright impossible) for DevOps practitioners and SREs to identify and fix issues manually.

Incident management vs. event management

As you explore IT event management and IT incident management, they may look and even sound similar, but it’s essential to understand how they differ. Your IT management team needs to know what to look for, both in an event and an incident, so they can resolve any red-flag issues and return your system to normalcy. But why is it so important to recognize the difference?

Goodbye, 2022. Hello, 2023 - reflecting on a year of change, progress and incidents

Let’s get one thing out of the way: we’re going into 2023 on a high-note. We’ve closed deals with some of the most respected companies in both the UK and US, we’ve hired in the double-digits, expanded into New York, and revenue is growing steadily. But we aren’t hanging up our football boots just yet. Yes, we can take some time to celebrate our wins, but we’re all hands on deck for 2023 planning.

The Critical Role of Intrusion Prevention Systems in Network Security

An Intrusion Prevention System (IPS) is a network security and threat prevention tool. Its goal is to create a proactive approach to cybersecurity, making it possible to identify potential threats and respond quickly. IPS can inspect network traffic, detect malware and prevent exploits. IPS is used to identify malicious activity, log detected threats, report detected threats, and take precautions to prevent threats from harming users.

Public Demo - How to respond to incidents faster with ilert

In this public demo, you can get a first overview of how our incident response platform works. Our CEO, Birol, will show you how to manage on-call, respond to incidents and communicate them via status pages using a single application. Learn how ilert helps you to increase service uptime and become an uptime hero.
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SRE Best Practices

Site Reliability Engineering (SRE) is a practice that emerged at Google because of its need for highly reliable and scalable systems. SRE unifies operations and development teams and implements DevOps principles to ensure system reliability, scalability, and performance. There's plenty of documentation on tactics for adopting automation and implementing infrastructure as code, but practical ops-focused SRE best practices based on real-world experience are harder to find. This article will explore 6 SRE best practices based on feedback from SREs and technical subject matter experts.

Introduction to Kubernetes Imperative Commands

Kubernetes was born out of the need to make our complex applications highly available, scalable, portable and deployable in small microservices independently. It also extends its capabilities to make adoption of DevOps processes and helps you set up modern Incident Response strategies to enhance the reliability of your applications.

Tickets Make Operations Unnecessarily Miserable

IT Operations has always been difficult. There is always too much work to do—and not enough time to do it. The frequent interruptions and high levels of toil certainly don’t help. Moreover, there is relentless pressure from executives that question why everything takes too long, breaks too often, and costs too much. In search of improvement, we have repeatedly bet on new tools to improve our work.