The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Learn how to prioritize tasks, get stuff moving by performing non-blocker tasks first, effectively create postmortems, perform RCAs faster and not have an overburdened high priority(P0) dashboard. The below article should help you plan your product/feature launch faster without having to compromise on the reliability of the existing services.
How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a small fraction of a product’s features. When it comes to feature-rich software like Microsoft Word or Excel, it’s a safe bet that most users are aware of less than half of the features, and use even less on a regular basis. And the longer we’ve been using a piece of software, the more likely we fall into this trap of feature underutilization.
Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.
Kubernetes Lens is an integrated development environment (IDE) that allows users to connect and manage multiple Kubernetes clusters on Mac, Windows, and Linux platforms. It is an intuitive graphical interface that allows users to deploy and manage clusters directly from the console. It provides dashboards that display key metrics and insights into everything running on a cluster, including deployments, configurations, networking, storage, and access control.