Operations | Monitoring | ITSM | DevOps | Cloud

Effective IT change management is essential for maintaining smooth operations in today’s fast-paced, agile IT environment. Given that 85%, or the vast majority, of incident-impacting alerts result from changes, optimizing your change management means improving your incident management and ensuring critical system reliability. So whether your organization uses ServiceNow for change management or is considering using ServiceNow, we’ll walk you through everything you need to know.

In a world where organizations of all industries increasingly rely on digital innovation and experiences to create differentiation in the market, it has never been more critical to ensure the integrity of their operations are safeguarded against unforeseen outages and incidents. Operational disruptions today can have a major impact on brand reputation, create negative revenue implications and impact customer loyalty.

We care a lot about the pace of shipping at incident.io: moving fast is a fundamental part of our company culture, and out-pacing your competition is one of the best ways we know to win. In engineering teams, one way to ship fast is to invest in tools that make your team more productive. We've become good at identifying small pains and frustrations that slow us down over time and – after surfacing them to the rest of the team – find solutions for them.

For modern enterprises aiming to innovate faster, gain efficiency, and mitigate the risk of failure, operational resilience has become a key competitive differentiator. But growing complexity, noisy systems, and siloed infrastructure have created fragility in today’s IT operations, making the task of building resilient operations increasingly challenging.

Does this sound familiar? The incident has just been resolved and management is putting on a lot of pressure. They want to understand what happened and why. Now. They want to make sure customers and internal stakeholders get updated about what happened and how it was resolved. ASAP. But putting together all the needed information about the why, how, when, and who, can take weeks. Still, people are calling and writing. Nonstop.

PagerDuty is an IT operations management platform and cloud computing company launched in 2009. They provide a suite of tools designed to help IT and DevOps teams detect and respond to infrastructure problems, streamline workflows, and improve operational reliability. The PagerDuty platform bridges different systems and the teams that maintain them, centralizing the detection and reporting of incidents. It allows organizations to minimize downtime and resolve issues efficiently.