Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Announcing our newest integration: Confluence

Using FireHydrant’s Runbooks, incident and retro data can be automatically sent to Confluence at any point in the incident lifecycle. For example, the moment you’ve resolved an incident FireHydrant can create a fresh Confluence page with all of the critical incident information stored in FireHydrant. When utilizing Runbook conditions, you can choose the perfect moment to send your FireHydrant retro to a Confluence workspace.

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Five Ways Developers Can Help SREs

Reliability is a team game. More the collaboration between Developers and SREs, greater will be the success of the product. In this blog, we have listed down the five best practices that developers can adopt, to make the SRE's life easier. It is not easy to be a site reliability engineer. Monitoring system infrastructure and aligning them with the key reliability metrics is quite a daunting task. Whereas, a software engineer's job is to deliver high-quality software.

Episode 2: Mooving to Remix: Code You Will be Happy With

Episode 2 of Mooving to… dives into a new tool called Remix, a framework to help create front-end code, you’ll love. This episode focuses on a new web framework that helps streamline your processes and eliminate downtime to the best of your ability. Thom Duran and Andrew Leonard of Moogsoft are joined by Kent C. Dodds, Director of Developer Experience at Remix.

Get Paid to Write About Mattermost Playbooks

Mattermost Playbooks help software engineering teams orchestrate their work across all tools and teams to plan projects and hit milestones by uniting your tech stack through a single point of collaboration. We want to see how our community is leveraging Playbooks in their own tech stack and share your creations with everyone so the whole community benefits. We’re doing this by launching a new effort to commission original blog articles that show Playbooks in action.

Event Orchestration Demo: Reduce Noise & Manage Event Routing with PagerDuty

Say hello to the next generation of event rules and cut down on manual event processing. With Event Orchestration, you can create custom logic with nested rules to enrich, modify, and control routing or trigger automation actions based on event conditions at scale. (This feature is only available to Event Intelligence and Digital Operations plans).

AWS Re:Invent 2021 - Accelerate Your Cloud Migration for Financial Services

Cloud migration and modernization projects for financial services are very complex initiatives with added challenges of visibility and incident response. He’s how we can help accelerate cloud adoption while reducing customer impact and streamlining and automating incident response.

Respond to incidents faster than ever with the New Mobile Incident Details Redesign

We’re working from anywhere, are you? With the PagerDuty mobile app, you’re always just a tap away from all the incident response tools you need. The new mobile Incident Details screen provides you with a more compelling visual experience and easier access to all your favorite features during incident response. Run a play, add a priority or note, post a status update, and more with the new carousel.

Communicating to Users During Incidents

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).