The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Many of the concepts SREs take for granted about incident management originated with efforts to fight fires in California in the 1970s.
The goal of Mattermost Playbooks is to help teams consistently orchestrate any and all recurring workflows. A Playbook is a prescribed, repeatable process that a team has agreed on and formalized as a collaborative checklist saved on their Mattermost server. We at Mattermost use Playbooks for incident collaboration, customer onboarding, and product releases, along with many other complex processes.
“I have been doing this for 20+ years and have been using literally every product out there. Derdack is unique at how issues are addressed and communicated out because of the seamless integration, maturity and flexibility of the platform. Working with Derdack has been a game changer for us and helped us to do more with less.” Jeff Postolowski, Director Information Technology Services, Bridgeport Public School District
When a service is down, a system is failing, or a security issue is in the midst of occurring, organizations need a solid incident response process to get up and running again. Incident response isn't just for high severity, lights out incidents either; if you've rebooted your computer to fix a problem, you've been an incident responder yourself! Incidents happen, and any successful organization knows that instead of pretending that one day nothing will ever go wrong, it's far more useful to develop a comprehensive operational response plan. And to do so, you need to know what incident response is! Let's get into it.
Incidents happen. Things go wrong. Systems fail. Sometimes they fail in unexpected and dramatic ways that create Major Incidents. PagerDuty makes a very specific distinction between an incident and an Incident. Your organization may also make such a distinction. Determining if an incident is major or not can come down to a number of factors, or a specific combination of factors, like the number of services affected, the customer impact, and the duration of the incident.
Judit Sharon, CEO and founder of OnPage Corporation, sits down with Healthcare Innovation to discuss how advanced, effective clinical communication systems help teams achieve ultimate patient satisfaction. How has the landscape around time-sensitive communications between and among clinicians and others in patient care delivery, evolved in the past few years?
