Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

What is a Workflow?

Workflows are no stranger in the DevOps world. But where did this term come from, and what does it really mean? Perhaps it’s no surprise that workflows originated from the industrial revolution, which brought powerful machinery for mobilizing huge workforces unlike ever before. To maximize the potential of these new industrial tools, people had to first figure out the best way to use them to get work done as efficiently as possible.

xMatters Ninja Release Updates - xMatters Demo

Join Belinda Joseph, Sr. Director of Marketing Events, and Corey Blakeborough, Solutions Architect, as they highlight and walkthrough some of the fantastic new features that rolled out during the xMatters Ninja release. Some of these great new features include the service dependencies map, the automation of digital and business response, and brand new unified alert reports!

Equitably distribute on-call responsibility and streamline incident response with Round Robin Scheduling

PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new incidents across different users or on-call schedules on an escalation level ensures that teams are resolving incidents as efficiently as possible. And, by balancing the workload across multiple users, there’s less risk of burnout.

What exactly is Digital Operations?

IT modernization (for example, cloud computing), digital optimization, and the creation of new digital business models are all examples of digital transformation. The concept of combining company processes with agility, intelligence, and automation to build operational models that delight consumers while also improving performance is known as digital operations.