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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

New Feature: Incident types

Incidents are inevitable, and the reality is some of them are inevitably going to repeat themselves. FireHydrant has always strived to make the entire incident response lifecycle smooth, but up until today, common incident types were slightly burdensome for our customers. We decided it was time to help people make it easy to declare incidents using easy-to-use templates, which we’re deeming Incident types.

The U.S. COVID Vaccine Distribution Plan: Challenges and Solutions

As coronavirus (COVID-19) continues to spread and new virus strains emerge, the public is frantically looking for answers regarding the U.S. government’s vaccine distribution plan. A sound vaccine distribution plan is especially crucial in times like these. All U.S. states, stretching from both coasts, are experiencing a vast number of COVID-related deaths and hospitalizations. The dire situation underscores the importance of having an effective, accelerated vaccine delivery process.

Who Else Wants to Increase Development Velocity?

Implementing SRE is fundamentally about shifting culture, but it often means adding new tooling and processes to your team's workflows to support that cultural change. Teams add new steps and checks to incident response procedures. Incident responders write retrospectives and create new meetings to review them. Engineers consult new tools like monitoring dashboards and SLOs. In other words, SRE creates another layer of consideration in development and operations.

OnPage Corporation Continues To Grow Despite the 2020 Pandemic

WALTHAM, Mass., Jan. 25, 2021 — OnPage Corporation, a Boston-based incident management and pager replacement company, today unveiled its fiscal 2020 year in review. OnPage delivered another year of strong results considering the uncertain situation brought upon the world with COVID-19. Past year results were driven by current customers that rely on OnPage for critical notifications and had to enlarge their deployment.