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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Top SRE Tools for Enhanced Site Reliability

Site Reliability Engineering (SRE) stands out as a crucial discipline, ensuring the smooth operation and scalability of intricate software systems. SREs employ a diverse toolkit, automating tasks, monitoring system health, and proactively tackling potential issues. The goal? To elevate site reliability and keep downtime at bay. In this blog, we'll dive deep into the realm of SRE tools, breaking down what each tool brings to the table.

Your incident declaration form is (probably) too long: The power of concise reporting

It’s 10am, your coffee is ready and piping hot, and you have just been paged. Looks like is down, and customers are starting to notice. With no time to lose, you open up your organization’s incident declaration form and you spend the next thirty minutes filling out the fifteen required fields, while the incident grows bigger and more complex, messages are rolling in, and your coffee grows cold.

PagerDuty Copilot | Generative AI for PagerDuty Operations Cloud

Introducing PagerDuty Copilot: Your GenAI assistant for critical operations work. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Copilot is the AI assistant operations teams trust to help them manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.

Improving Customer Support with Squadcast Webforms: A Smart Solution for MSPs

Managed Service Providers (MSPs) handle a multitude of customer support cases, each requiring efficient routing to the right team member. Squadcast's Webforms provide a solution to expedite issue reporting and streamline resolution. In this blog, we will explore how MSPs can leverage webforms to enhance the customer support experience.

Introducing Workflows: Enhancing Automation in Incident Response

At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.

Resilience Engineering in 2024: Challenges, Trends, & Priorities

Is your organization ready to fortify, expand, and cultivate a robust resilience engineering culture in 2024? In this webinar Chris Evans (Co founder & Chief Product Officer, incident.io) and Courtney Nash (Internet Incident Librarian, The VOID) will delve into crucial considerations and top priorities for improving your organization’s ability to build safer and more reliable complex systems while unlocking insights for shaping your plans for 2024 and beyond.