Operations | Monitoring | ITSM | DevOps | Cloud

We live in an “always on” world, so unplanned outages are more than just inconvenient. They can result in lost revenue, damaged reputations, and, more importantly, frustrated customers. While preventing outages is impossible, the most resilient teams must be prepared with a solid plan, a “technical go bag,” so to speak: a collection of tools, plans, and resources ready to activate at the first sign of trouble.

Over the past decade, DevOps has transformed IT operations by fostering collaboration between developers and operations teams. It brought agility, automation, and efficiency to software development and deployment. But as IT environments evolve, especially with the rise of cloud-native and hybrid infrastructures, a new paradigm is emerging: GenOps (short for Generative Operations).

During critical incidents, teams often scramble to pull data from multiple sources, wasting precious time and delaying issue resolution. Manual processes hamper response and create blind spots that can lead to costly oversights. Data integration addresses this head-on. Data integration collects incident management information from various sources, such as monitoring tools, logs, and user reports, into a unified system.

There are different ways you can use to deploy the Prometheus monitoring tool in your environment. One of the fastest ways to get started is to deploy it as a Docker container. This guide shows you how to quickly set up a minimal Prometheus on your laptop. You can then extend that setup to add a monitoring dashboard, alerting, and authentication.

Given the sophisticated nature of modern IT, today’s operations teams require more than simple step-by-step instructions—they need intelligent automation that boosts efficiency, accuracy, and accessibility throughout the organization. Runbook automation transforms traditional, manual processes into automated workflows, empowering operators to execute complex, multi-step tasks quickly and reliably.

The sheer volume of data and the need for fast, accurate troubleshooting can overwhelm even the most experienced network operations center (NOC) teams. Stress levels increase when response times lag — as do costs, customer frustration, and risks to revenue. AIOps can help. Deploy AIOps to automate data analysis and correlate alerts in real time, filter alerts to reduce noise, and pinpoint incident root cause faster than traditional methods.

At incident.io, we run on a monolith. This brings a whole load of benefits that we don’t want to give up any time soon. We don’t have to worry about the speed of internal network requests, complex deployments, or optimizing work that touches multiple services. This blog post isn’t about the relative benefits of monoliths though (but we’ve written more about that here if you are interested)! Ownership in monoliths is tricky.

This article is an attempt to list the best incident management material and guides available for free on the internet. If I've missed something you think should be here, do let me know and I'll be happy to add it.

Today, November 15, 2024, Salesforce customers worldwide faced significant disruptions due to a service outage that began early in the morning (UTC). The outage affected multiple Salesforce instances and a range of other production and sandbox environments. This incident has left many businesses unable to access critical services, causing widespread frustration and operational delays. Here’s a detailed breakdown of the situation, what’s being done, and where you can find the latest updates.

In this blog post, Paul Thrasher, Senior Director of Infrastructure and Platform at PagerDuty, provides her takes on the challenges and opportunities facing tech leaders today. From managing complexity to driving operational resilience, Thrasher shares expert insights on how executives can get ahead of disruptions.