Operations | Monitoring | ITSM | DevOps | Cloud

We are excited to announce a native integration between ilert and Honeybadger.

We're thrilled to announce a native integration with ilert, combining Honeybadger's full-stack application monitoring with ilert's real-time alert routing and on-call management platform. ilert handles alert routing, escalations, and on-call scheduling, ensuring critical issues always reach the right person at the right time.

By Debbie O’Brien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst.

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.

In our December update, we have significantly revamped and improved manual alerting. If you need to carefully evaluate incidents before distributing them manually to the respective teams or want to send critical operational updates to relevant personnel, you’ll love the new features we’ve introduced! Additionally, we’ve added intelligent filtering options for automatically incoming events.

With increasing numbers of alerts, keeping focus on the important and most critical alerts proves to be more and more of a challenge. A reduction of alert noise, meaning the prevention of too many created alerts and any kind of user notifications, is needed to ensure efficient alert response. While a detailed explanation of this topic is given in this blog post, a flexible and automated setup for your relevant resources can be achieved with Terraform using the ilert Terraform provider.

Mean time to repair (MTTR), sometimes referred to as mean time to resolution, is a popular DevOps and site reliability engineering (SRE) team metric. MTTR identifies the overall availability and disaster recovery aspects of your IT assets or application workloads. The acronym MTTR can cause some confusion since it has different meanings across different industries. Sometimes, MTTR refers to mean time to respond: the amount of time needed to react to a problem.

In the dynamic world of IT operations and software development, downtime or service disruptions can be costly. As businesses rely more on digital infrastructure, managing and responding to incidents effectively is no longer optional—it’s a critical necessity. However, many organizations struggle to differentiate between incident response and incident management, often using the terms interchangeably.

Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.