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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

How Can ITSM Integration Help Your Business Right Now?

May 25, 2022 By Infraon In Infraon
Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. ITSM integration is essential to getting the best out of a potentially complex and disjointed service strategy.
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Infraon

What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage?

May 25, 2022 By Infraon In Infraon
Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, and these play an essential role in the organization’s growth and agility.
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Infraon

Why is it so important for MSPs to have zero trust in the digital age?

May 24, 2022 By Infraon In Infraon
The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.
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ITOM and DevOps | IT Operations Management | ITOM Made Easy 2/5

May 24, 2022 By Freshservice In Freshservice
In this video, Stephen Mann talks about the relationship between IT operations management and DevOps, and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other, and how the DevOps approach extends beyond the "application development to deployment" process.
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servicenow

ServiceNow deepens commitment to hybrid work with new wayfinding technology

May 24, 2022 By Kevin Nanney In ServiceNow

Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. But with every challenge comes an incredible opportunity to make work better.

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Infraon

ITSM: Key Features and Modules

May 24, 2022 By Infraon In Infraon
ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services with the business needs and objectives.
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InvGate

List of Potential Incident Management Issues

May 24, 2022 By Roxana González In InvGate
Incident management is the process followed by the area of IT service management to respond to a service disruption, in order to restore it to normal as quickly as possible, minimizing the negative impact on the business. An incident is a single unplanned event that generates a service disruption, whereas a problem is a cause or potential cause of one or more incidents, as defined by ITIL incident management guidelines.
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InvGate

The Gartner ITOM Software Magic Quadrants and What They Mean

May 24, 2022 By Jorge Farah In InvGate
There are various options when it comes to understanding the available IT Operations Management (ITOM) software tools. Especially because, unlike with IT service management (ITSM) say, there are different interpretations of what ITOM software is or includes. This variety is reflected in the Gartner Research view of the ITOM software category, where it has created multiple ITOM software Magic Quadrants rather than simply one.
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startingpoint

Enterprise Project Management - 3 Ways To Build Transformational Workflows

May 23, 2022 By StartingPoint In StartingPoint
Enterprise project management often comes with many different moving parts. To build effective workflows for your team, you need access to the right project management solutions. Powerful cloud-based enterprise project management solutions can automate processes and make it easier for you to collaborate with all project stakeholders. It's easy to underestimate the impact of a well-functioning workflow. Ineffective workflows can lead to frustration, lost productivity, and even errors that could potentially jeopardize the success of your project. On the other hand, building efficient workflows can help you to save time and money while ensuring that your projects are completed successfully.
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