The latest News and Information on IT Service Management, Service Desk and related technologies.
To drive agility, innovation, and excellence, businesses must continuously re-examine their processes. However, embracing new technologies and implementing fresh applications can be a complex and expensive operation. It can also distract attention from day-to-day business. That’s why more and more global companies turn to a managed service provider like Infosys, so we can take the strain.
Most companies have SCOM. But you can never realize the true value of SCOM unless you integrate it with your other tools! Here at Cookdown, we’re passionate about making SCOM integrations, which is why we are so excited to announce the launch of our SCOM Connection Center. Now you can connect SCOM to anything with an API, allowing you to send notifications in real-time to any location or device.
Cybercriminals are becoming increasingly savvy and ransomware attacks have soared over the last decade. A recent PwC UK Cyber Threat Intelligence report revealed a spike in cybersecurity incidents which have significantly affected many organisations that are already dealing with challenges caused by the pandemic.
Siddhartha Agarwal, managing director, SaaS partnerships and co-innovation, Google Cloud at Google, co-authored this blog. When organizations embrace cloud as a core component of their IT operations, they have options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds. More than 90% of enterprises have a multicloud strategy.
In my introduction to this blog series, I talked about why Unified Endpoint Manager (UEM) is more relevant than ever before. While reading this blog put your own experiences into perspective with how you and your company were forced to work during COVID-19.
We’re beginning to see light at the end of the COVID-19 tunnel, and companies are rolling out their plans to return to the workplace. For those of us in business resilience (aka business continuity, incident management, or crisis management), it’s game on. However, the game has changed. Business resilience has traditionally been operationally focused—on site security, utilities, fire safety, natural disasters, and the like. In a post-COVID world, resilience is personal.
Enterprise workflow automation solutions can support your team’s efforts to streamline processes and deliver an improved customer experience. If you’re currently trying to fix a disconnected customer experience, you should focus on finding ways to automate your enterprise workflow. We believe this is the key to enhancing the customer experience. In this guide, we are going to be considering 5 potential ways to improve enterprise workflow.